- This topic has 11 replies, 6 voices, and was last updated 6 years, 4 months ago by
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I am struggling right now with staffing. I am hiring my first staff member. I am hiring a part-time legal secretary. In the ad, I listed all the tasks the person will do such as open files, schedule appointments, etc. I was specific about the hours (10hrs/week), pay ($15/hr) and tasks (about 15 on legal tasks). Yet I keep on getting resumes from law students or lawyers. Do I consider those resumes or ignore them? My gut tells me to ignore them because I truly need a secretary. I don’t need any legal help, at least not now. However, I don’t know if I am being short-sighted. BTW I also told them to write their name backward and pdf their resume to see if they follow directions, and these people did.
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Hi guys. My biggest challenge at the moment is servicing the demand of my current clients in a consistent and efficient way. I am therefore in the process of creating and documenting policies and procedures. Of course that is a painstaking process but I am determined to create a full suite of them over the course of the next 6 weeks. Do you have any tips on an especially efficient way of doing that?
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Peter, thank you so much! I would really appreciate it. Please email to kturton@kctchambers.com.
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I’m trying to figure out if I should continue doing consultations over the phone or should I require them to come in to meet. I’ve been doing them over the phone as soon as they call, if I can. I want to talk with them about their problem so that I’m the first one they talk to and sell them. I’m always worried their going to keep calling and hire someone else if I tell them they have to come in, but I hear close rate will be better if they come. Any thoughts?
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Sean since I dont know your business Do you have any staff answering the calls? My staff takes the basic information that is on our intake sheet, tries to book appt to have client signed up for the work, usually Landlord Tenant or real estate related comes in off of my seo people’s efforts. If she cant reach an accord quickly I reach out later in the day, after returning from court. I tell the caller I am returning calls of the day and can spend just a few minutes confirming the details so I can call everyone back then we book appt. That five minutes helps me grade the potential client and depending on the feedback I either quote a fee for consult applied 100% to the work or a free consult for 15 minutes. Mostly the potential client is thrilled their call was returned and that usually sells the firm as one who gives a shit about their clients, which we do. if the person was referred by a client I waive the consult fee and send a thank you note to the person who referred me
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For quite some time we basically did ONLY in-person per your thought on…greater investment = greater likelihood of closing sale. But we surely saw some cancellations at times when that meeting was out farther 2/3+ days in future. So we ‘thought’ are they going somewhere else or what??
Last 6 mos we’ve made some changes that have been bearing fruit…
1) Non-lawyer far more involved in the sales calls from initial call stage (she can close herself) and at in-person meeting too.
2) If the matter is simple OR prospect sounds particularly anxious…after staff discussion they’ll do immediate transfer to me/lawyer for a live consult. “PNC Live”.
3) Still do fair number of ‘in person’ initial consults for our areas that are much more complex that would be a joke to do justice with over a 15 min quickie call.
I like our process now and am going further down road per RJon of having a non-Lawyer sales person doing a big chunk of this process.
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